明确工作预期。减少潜在冲突的方法是，坦诚的交流和明确的工作期望。如果没有明确要求同事做什么事，就不要想着她能做到这点。不要想当然。

　　Set a good example. What kind of behaviors do you expect from your co-workers? Model them. If you want others to be open with you, then be open with them. If you want people to be nice to you, be nice to them。

　　先完善自己。想让你的同事怎么对你，你就怎么对他们。要别人对你坦诚，自己就先坦诚。要别人对你友善，自己先友善。

　　If someone picks a fight, end it. Do not continue that fight. Pause and think how you can handle the situation without worsening it。

　　别火上浇油。如果同事之间发生了不快，不要火上浇油。停下来想想该怎么处理眼下的情况，不要把事情越弄越糟。