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职场新人:电话响了,使用商务英语口语怎么接

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职场新人:电话响了,使用商务口语怎么接,小编为大家整理了商务英语口语接电话实用句型,希望对大家有所帮助。

1.接电话必备第一句:自报家门

经典表达:

Hello, ABC Company. This is XXX. How may I help you?
您好,ABC公司,我是XXX。有什么可以帮您吗?

举一反三:

Good morning. ABC Company. This is XXX speaking. May I help you?

Thank you for calling. You’ve reached ABC Company. This is XXX.

2.接电话必备第二句:Ta不在,请稍等片刻。

经典表达:

XXX is not available at the moment. Could you hold for a few minutes please?
XXX现在无法接听您的电话,您能稍等片刻吗?

举一反三:

XXX is with a client now. Would you mind holding for a moment?

XXX is currently unavailable. Can you please hold for a moment?

We’re experiencing a high volume of calls. Would you please hold?

3.接电话必备第三句:我为您转接。

经典表达:

I’ll transfer your call to XXX.
我将为您转接到XXX。

举一反三:

I’ll transfer you over to XXX’s line.

I’ll put you through.

I’ll put XXX on the phone.

I’ll get XXX for you.

I’ll connet you.

4.接电话必备第四句:稍后再打给您。

经典表达:

Would you leave your name and number and I can call you back?
您能留下您的姓名和电话吗?我稍后再打给您?

举一反三:

Do you have a number I can reach you back at?

I’ll be glad to return your call if you will leave your name and number.

5.接电话必备第五句:您需要留个口信吗?

经典表达:

May I take a message for you?
我能为您留个口信吗?

举一反三:

Can you leave a message?

Would you like to leave a message?

Can I transfer you to XXX’s voice mail?

留言内容一般要包括以下几个方面。(1)致电人姓名,(2)致电人公司名称,(3)致电人电话号码/分机号,(4)留言的日期和时间,(5)收到留言后需要做出的回应(回拨电话还是等候致电人第二次打入),(6)留言记录者签名(以防收到留言的人有任何不明白的地方可以再沟通确认)。

6.接电话必备第六句:您能再重复一遍吗?

经典表达:

Would you repeat that please?
请您再重复一次好吗?

举一反三:

I beg your pardon?

Would you say it once more please?

Could you repeat what you just said?

7.接电话必备第七句:感谢致电,结束通话

经典表达:

Thank you for your calling, have a nice day.
感谢致电,祝您度过愉快的一天。

举一反三:

Thank you for calling, goodbye.

Thank you very much, goodbye.

 

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