PART TWO

Questions 13-22

·You will hear five different people talking about a special training programme for their company.
· For each extract there are two tasks. For Task One, choose the person who is speaking from the list A-H. For ask Two, choose the opinion that each person expresses from the list A-H.
· You will hear the recording twice.

TASK ONE - PERSON

·For questions 13 - 17, match the extracts with the people, listed A - H.
· For each extract, choose the person who is speaking.
· Write one letter A - H next to the number of the extract.

A the sales director
B the managing director
C a secretary
D a new junior manager
E the advertising manager
F the finance director
G the catering manager
H the information technology manager

13______ 14______.. 15______.. 16______. 17______..

TWO - OPINION

· For questions 18 - 22, match the extracts with what the people say, listed A - H.
· For each extract, choose the opinion expressed.
· Write one letter A - H next to the number of the extract.

A There are good ideas, but little of practical value.
B The sessions go on too long.
C It may be difficult to remember everything.
D There are too many specialised sessions.
E The eating arrangements should be improved.
F Technology isn’t being given enough importance.
G The training methods are old-fashioned.
H People expect too much from the progmmme.

18 ________ 19 ________ 20 ________ 21 ________. 22 ________.

PART THREE

Questions 23 - 30

· You will hear part of a conversation between two company employees, a woman called Rose and a man called Steve.
· For each question 23 - 30 mark one letter, A, B or C, for the correct answer.
· You will hear the recording twice.

23 The main benefit of suggestions schemes is that they improve
A profitability.
B motivation.
C efficiency.
24 When receiving a suggestion, it’s essential to
A publicise it.
B implement it.
C research it.

25 In this scheme, it will be necessary to exclude
A staff in research and development.
B junior staff.
C senior management.

26 The reward for a successful suggestion will be paid
A over a five year period.
B after three years.
C at a fifth of the total value.

27 When starting the scheme, Rose and Steve will emphasise how it could
A increase sales.
B be enjoyable.
C help promotion.

28 The scheme will be started at
A a regional office.
B head office.
C all offices.

29 Staff will make their suggestions by
A using a special box.
B sending a memo.
C telephoning.

30 Rose and Steve will report to the board on
A the quality of suggestions.the value of suggestions.
C the number of suggestions.