The Business Master Class
9 to become more
10 to establish new
Two outcomes of session:
11 design your own
12 take away documents containing actual

Part two
Questions 13-22
●You will here five different business people talking about trips they have recently been on.
13
14
15
16
17

A to supervise staff training
B to hold job interviews
C to introduce new policy
D to visit possible new premises
E to observe working practices
F to meet a new manager
G to sign a new contract
H to deal with a complaint

Task two-problem
●For question 18-22, match the extracts with the problem, listed A –H
●For each extract, choose the problem described
● write one letter (A-H) next to the number of the extract
18
19
20
21
22

A I forgot a document
B My hotel was noisy
C I was late for meeting
D I didn’t understand some figures.
E The service at my hotel was bad.
F I had some wrong information
G I didn’t have an interpreter.
H I experienced computer problems.

PART THREE
Question 23-30.
●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.

23 What is said about the ownership of Jenkins?
A the founder has sold the company to someone else.
B Jenkins has merged with another company
C There has been no change of ownership.
24 What does the Human Resources manager see as the main external threat to Jenkins?
A Their retailers are becoming less willing to pay their prices.
B Consumers are buying more top-of-the-range children’s clothes.
C More and more companies are producing children’s clothes.
25 The Human Resources manager sees the company’s main strength as the fact that
A It has several long-term contracts
B it makes products of high quality
C its distribution system is efficient
26 The Human Resources manager believes that Jenkins’ main weakness at present is that
A the machinery is inadequate for current requirements
B the management style is out of line with modern demands
C the relation between management and workers are poor.
27 According to the Human Resources manager, why do many machinists choose to leave?
A They think that they can get better paid work elsewhere.
B They feel that too much is expected of them
C They lack confidence in the company’ future
28 When working to produce a batch of clothes
A each team is responsible for a particular operation
B each member of the team produces a complete item
C each person carries out one part of the production process
29. What change has been made to range of goods?
A A smaller number of items is produced
B Each item is now made in smaller quantities.
C Fewer new styles are introduced each year.
30 What is said about the machinists?