49 like a football team. Where all the members are interdependent. When sales staff
50 can be less receptive to team pay schemes because personal motivation can
51 be an important boost to performance What they need is their encouragement
52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.
Writing 1 hour 10 minutes
Part one
Question 1
●The graphs below show the performance of a European country’s manufacturing and agricultural
Sectors in terms of exports and imports between 1991 and 2001.
●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade
●Write 120-140 words
Part two:
Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.
Question 2:
●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.
●Write the report for the Managing Director, explaining:
A What aspects of your department function most effectively
B Which aspect is most in need of improvement
C How this improvement could be achieved
Question 3
●You work for an employment agency. The following is part of a letter you have received from a customer:
The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.
●Write a letter to the customer:
A apologising for having sent the unsatisfactory temporary worker
B giving reasons for what happened
C explaining why what happened was exceptional
D offering some sort of compensation to the customer
Question 4
●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.
●Write a proposal for the Managing Director:
A Sunmarising the strengths and weaknesses the current website
B suggesting new services and information to be provided through the website
C explaining the benefits the improvements would bring.
Listening
Part one:
Question 1-12
●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
●As you listen, for questions 1-12. complete the notes, using up to three words or a number.
●.After you have listened once, replay the recording.
