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商务英语考试_高级冲刺真题一

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42 of workers, they have traditionally been rewarded according to individual
  43 performance. So are team-based schemes suitable ? The key issue is
  44 whether team-based pay is more being in line with the organization’s objectives
  45 than pay which based on individual achievement. Introducing a team pay
  46 scheme can be complex. The biggest problem is for defining the team in the first
  47 place. Another is that team pay schemes won’t work if the actions Of one
  48 individual make no impact on those of another. You should need a true team.
  49 like a football team. Where all the members are interdependent. When sales staff
  50 can be less receptive to team pay schemes because personal motivation can
  51 be an important boost to performance What they need is their encouragement
  52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.
  Writing 1 hour 10 minutes
  Part one
  Question 1
  ●The graphs below show the performance of a European country’s manufacturing and agricultural
  Sectors in terms of exports and imports between 1991 and 2001.
  ●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade
  ●Write 120-140 words
  Part two:
  Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words.
  Question 2:
  ●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.
  ●Write the report for the Managing Director, explaining:
  A What aspects of your department function most effectively
  B Which aspect is most in need of improvement
  C How this improvement could be achieved
  Question
  ●You work for an employment agency. The following is part of a letter you have received from a customer:
  The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.
  ●Write a letter to the customer:
  A apologising for having sent the unsatisfactory temporary worker
  B giving reasons for what happened
  C explaining why what happened was exceptional
  D offering some sort of compensation to the customer
  Question 4
  ●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.
  ●Write a proposal for the Managing Director:
  A Sunmarising the strengths and weaknesses the current website
  B suggesting new services and information to be provided through the website
  C explaining the benefits the improvements would bring.
  Listening
  Part one:
  Question 1-12
  ●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
  ●As you listen, for questions 1-12. complete the notes, using up to three words or a number.
  ●After you have listened once, replay the recording.
  The business Master Class
  Arrangements for participants
  1 The event will take place over
  2 Seminar organized by
  3 The title of the last session will be
  4 To use the New City Hotel car park, delegates must obtain a Dr Sangalli
  5 Dr Sangalli has advised many
  6 The name of his consultancy is
  7 He is the author of
  8 In Europe, he is the best-known

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