D to visit possible new premises

　　E to observe working practices

　　F to meet a new manager

　　G to sign a new contract

　　H to deal with a complaint

　　Task two-problem

　　●For question 18-22, match the extracts with the problem, listed A –H

　　●For each extract, choose the problem described

　　● write one letter (A-H) next to the number of the extract

　　18

　　19

　　20

　　21

　　22

　　A I forgot a document

　　B My hotel was noisy

　　C I was late for meeting.

　　D I didn’t understand some figures.

　　E The service at my hotel was bad.

　　F I had some wrong information

　　G I didn’t have an interpreter.

　　H I experienced computer problems.

PART THREE

　　Question 23-30.

　　●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.

　　23 What is said about the ownership of Jenkins?

　　A the founder has sold the company to someone else.

　　B Jenkins has merged with another company

　　C There has been no change of ownership.

　　24 What does the Human Resources manager see as the main external threat to Jenkins?

　　A Their retailers are becoming less willing to pay their prices.

　　B Consumers are buying more top-of-the-range children’s clothes.

　　C More and more companies are producing children’s clothes.

　　25 The Human Resources manager sees the company’s main strength as the fact that

　　A It has several long-term contracts

　　B it makes products of high quality

　　C its distribution system is efficient

　　26 The Human Resources manager believes that Jenkins’ main weakness at present is that

　　A the machinery is inadequate for current requirements

　　B the management style is out of line with modern demands

　　C the relation between management and workers are poor.

　　27 According to the Human Resources manager, why do many machinists choose to leave?

　　A They think that they can get better paid work elsewhere.

　　B They feel that too much is expected of them

　　C They lack confidence in the company’ future

　　28 When working to produce a batch of clothes

　　A each team is responsible for a particular operation

　　B each member of the team produces a complete item

　　C each person carries out one part of the production process

　　29. What change has been made to range of goods?

　　A A smaller number of items is produced

　　B Each item is now made in smaller quantities.

　　C Fewer new styles are introduced each year.

　　30 What is said about the machinists?

　　A More of their work is falling below the required standard.

　　B Some of them are earning less than they used to.

　　C They have to spend longer learning to operate new machines.

　　That is the end of the Listening test. You now have ten minutes to transfer your answers

　　Speaking 16 minutes

　　Part one:

　　In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.